myGPs' case study

User experience design

Adding dependents redesign

The challenge

Many users had difficulty adding dependents to the app due to lack of information. After looking at the current user-flow I took the following steps to improve the user experience.

• Made it clear that there are 6 scenarios using a clean visual design
• Gave the user the information that is important to them in the beginning of the flow rather than addressing it at the end with an error message
• Added checkboxes where necessary so the app with autofill fields saving the user time
• Designed it using the new pattern library rather than in green so it is consistent with the rest of the app.

Hi-fi prototype and guerrilla testing

After my analysis and setting my objectives I decided to create my user flow directly in Proto.io using the new pattern library. After I had completed this I carried out some guerrilla testing on 5 people. I found that the new user-flow was a lot more simpler to use and completely reduced confusion.

Below is a video of the prototype showing the new user-flow.

Web app

The challenge

I was asked to create a feature for booking appointments on the myGP website. Below are the requirements for this task

• Improve the user-flow in comparison to the mobile app
• Arrive at the browse appointment section as soon as possible
• Give the user the option to create a web account

Creating the user-flows

I created wireframes/designs and mapped out the user-flows using Miro so I could collaborate with the rest of the product team. Once this was finalised I created a medium prototype for guerrilla testing.